Refund policy

Effective Date: 15 September, 2025

At TCGCardify.com, we want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, and exchanges are handled.

Returns

  • We accept returns within 14 days of delivery.

  • To be eligible for a return:

    • Items must be unused, unopened, and in their original packaging.

    • Sealed trading card products (booster packs, boxes, decks, etc.) must remain sealed. Once opened, they cannot be returned.

    • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

  • Opened trading card products (packs, boxes, decks)

  • Single cards

  • Sale items or clearance products

  • Gift cards

Refunds

  • Once your return is received and inspected, we will notify you by email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable. If you received free shipping, the actual shipping cost may be deducted from your refund.

Exchanges

  • We only replace items if they are defective, damaged, or incorrect.

  • If you need an exchange, please contact us within 7 days of receiving your order.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery.

  • Provide photos of the product and packaging.

  • We will arrange a replacement or refund at no extra cost to you.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or wrong item).

  • We recommend using a trackable shipping method. We cannot guarantee that we will receive your returned item without tracking.

Contact Us

For return or refund questions, please reach us at: